Shipping policy
At Hollis Reed, we ship handcrafted brass and copper fixtures directly from our workshop operations in Morocco to customers in the United States and other international destinations.
Shipping at a Glance
Order preparation: Most orders are ready to ship within 2–5 business days.
Ships from: Morocco.
United States delivery: Typically 4–7 business days after dispatch.
Other international destinations: Typically 4–10 business days after dispatch, depending on destination and customs processing.
Tracking: Every shipment is sent using a tracked international service.
Carriers: We primarily use FedEx, DHL, UPS, or comparable tracked international carriers.
For a typical U.S. order, this means you should generally expect delivery within approximately 6–12 business days from the date of purchase, including preparation and transit time.
Custom, oversized, or specially made-to-order pieces may require additional preparation time. If additional time is required, it will be stated on the product page or communicated to you.
Order Processing
Most Hollis Reed products are handcrafted, individually finished, inspected, and packaged before shipment.
Standard orders are generally prepared within 2–5 business days.
Because some pieces are made to order or customized in size or finish, certain orders may take longer.
Shipping & Delivery
Orders are shipped directly from our workshop operations in Morocco.
Once your order has been dispatched, estimated transit times are:
- United States: approximately 4–7 business days
- Other international destinations: approximately 4–10 business days
Delivery times are estimates and may occasionally be affected by customs clearance, carrier delays, weather, holidays, or local delivery conditions.
Tracking
Once your order ships, you will receive tracking information so you can follow the shipment through delivery.
Customs, Duties & Import Taxes
International shipments may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.
Unless specifically stated otherwise during checkout, these charges are the responsibility of the recipient.
Customs processing may occasionally extend the delivery time.
Shipping Address
Please make sure your shipping address is complete and accurate before placing your order.
If you notice an error, contact us as soon as possible at founder@hollisreed.com.
Once a shipment has entered the carrier network, we cannot guarantee that an address change or redirection will be possible.
Damaged or Missing Shipments
Every order is inspected and securely packaged before shipment.
If your order arrives damaged, please contact us promptly with:
- your order number
- clear photographs of the product
- photographs of the packaging
- a brief description of the issue
Please keep the original packaging while we review the matter.
If tracking shows an unusual delay or indicates that a shipment may be lost, contact us and we will investigate with the carrier.
Returns
Returns are handled according to our Return & Refund Policy.
Please contact us before returning any product so we can provide the correct return instructions and destination.
Do not send returns to our U.S. Business Office unless specifically instructed to do so.
Contact
For shipping, tracking, or delivery questions:
Email: founder@hollisreed.com
Phone: +1 (754) 279-8662
Hollis Reed is operated by Hawthorne House Works LLC.