WHO OPERATES HOLLIS REED?

Hollis Reed is operated by Hawthorne House Works LLC, a U.S.-registered company with a U.S. Business Office in Nashua, New Hampshire.

Our handcrafted products are produced and fulfilled through our workshop operations in Morocco.

WHERE ARE YOUR PRODUCTS MADE?

Our brass and copper products are handcrafted through our workshop operations in Morocco, where skilled metalworkers shape, finish, inspect, package, and prepare each piece for shipment.

WHAT MATERIALS DO YOU USE?

We focus primarily on solid brass and copper, chosen for their durability, warmth, natural character, and ability to age beautifully over time.

WHAT IS UNLACQUERED BRASS?

Unlacquered brass has no permanent protective coating.

This allows the surface to naturally darken, soften, and develop a distinctive patina with use and age.

WILL BRASS AND COPPER CHANGE COLOR OVER TIME?

Yes.

Brass and copper are living materials and may naturally develop changes in tone and patina over time.

These changes are part of the character of genuine brass and copper. Their appearance can also be maintained or restored through appropriate cleaning and polishing.

HOW LONG DOES IT TAKE TO PREPARE AN ORDER?

Most orders are prepared within 2–5 business days.

Customized, larger, or made-to-order products may require additional preparation time. Where applicable, this will be stated on the product page or communicated to the customer.

WHERE DO ORDERS SHIP FROM?

Orders are prepared, packaged, and shipped directly from our workshop operations in Morocco.

DO YOU SHIP INTERNATIONALLY?

Yes.

We ship to the United States and other eligible international destinations using established tracked carriers such as FedEx, DHL, UPS, or comparable international shipping services.

WILL I HAVE TO PAY CUSTOMS DUTIES OR IMPORT TAXES?

International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

Unless specifically stated otherwise during checkout, these charges are the responsibility of the recipient.

Please review our Shipping Policy for additional information.

WHAT IS YOUR RETURN POLICY?

Eligible unused and uninstalled items may be returned within 30 days of delivery, subject to the conditions in our Return & Refund Policy.

Customized, personalized, or specially made-to-order products may have different return conditions.

Please contact us before returning any item so we can provide the appropriate return instructions and destination.

DO YOU ACCEPT CUSTOM ORDERS?

Yes.

Depending on the product, we may be able to accommodate changes to dimensions, finishes, or other details.

Please contact us before ordering to discuss your project.

DO YOUR PRODUCTS REQUIRE PROFESSIONAL INSTALLATION?

Certain products, including plumbing fixtures, lighting, and hardware, may require professional installation.

We recommend using a qualified professional and confirming compatibility with applicable local plumbing, electrical, building, and safety requirements.

HOW CAN I CONTACT HOLLIS REED?

For product questions, order assistance, customization, shipping, or delivery inquiries, contact us through our Contact page or using:

Email: founder@hollisreed.com
Phone: +1 (754) 279-8662

Hollis Reed is operated by Hawthorne House Works LLC.